Catalyzing Efficiency – Streamlining Hiring Processes through Tailored TOSCA Automation

See how KMTEQ solves and streamlines the automation of the hiring process for one of the “big four accounting firms” leveraging the TOSCA on an existing ServiceNow web application.

Background

Our client, a prominent player in the professional services industry, is one of the largest providers of audit, consulting, tax, and advisory services worldwide. With a workforce exceeding 263,000 professionals and catering to 90% of Fortune 500 companies, their commitment to excellence is unwavering.

However, despite their stature, they faced a significant challenge in streamlining their hiring process, particularly concerning the engagement of contingent workers.

The KMTEQ team played a significant role in streamlining their hiring process by performing end-to-end automated testing utilizing the TOSCA test suite to streamline the automated hire-flow process in the client’s existing custom ServiceNow web application.

Project Challenge

The absence of a streamlined workflow for the hiring process posed a considerable hurdle for our client. But this main challenge has its multifaceted challenges that need to be tackled first by the team.

Complexity in Supplier Management – With a vast network of external suppliers spanning various industries and regions, manually managing supplier relationships and engagements proved daunting. Without a centralized system in place, communication gaps emerged, leading to inefficiencies and delays in candidate submissions and bid evaluations.

Lack of Transparency and Accountability – The decentralized nature of the existing hiring process resulted in a lack of transparency and accountability. Stakeholders struggled to track the progress of candidate submissions, bid evaluations, and project allocations, leading to confusion and frustration among teams and suppliers alike.
Inefficient Resource Allocation – Without a unified platform to manage candidate submissions and project requests, resource allocation became a manual and time-consuming process. Our client faced challenges in identifying the right talent for each project, resulting in delays and missed opportunities.
Difficulty in Managing Statements of Work (SOW) – The absence of a centralized repository for SOW data made it challenging for our client to track project budgets, timelines, and deliverables accurately. This lack of visibility not only hindered decision-making but also increased the risk of project overruns and non-compliance with contractual obligations.

Compliance and Risk Management – With stringent regulatory requirements and internal policies to adhere to, our client faced significant challenges in maintaining compliance throughout the hiring process. Without a centralized system to monitor and enforce compliance, the risk of regulatory penalties and reputational damage loomed large.

How Our Team Overcame the Challenge – A Tailored Solution

To address these challenges head-on, the KMTEQ team, who is known for their expertise in automation, carefully planned the project. By leveraging the client’s existing custom ServiceNow application, the team employed TOSCA test automation to meticulously test the automated hire-flow process. The following is the flowchart of the hire-flow automation process:

Candidate Submission

Approved suppliers could then submit candidates through the portal, initiating the hiring process.

Supplier Registration

Every supplier underwent a registration process through the company’s service portal, ensuring compliance and transparency.

Project Form Creation

Upon candidate submission, a structured project form was generated through the system, capturing details and requirements for each project.

Bid Evaluation

The system meticulously evaluated bids, considering various factors and criteria, and provided timely feedback to the suppliers.

Approval Process

Upon registration, suppliers received approval via the portal, granting them access to submit candidates.

Supplier Notification

Selected suppliers received notifications via the portal, informing them of their selection and prompting them to send bids.

Feedback Mechanism

Suppliers received messages indicating whether their bids were accepted or rejected, facilitating clear communication and transparency.

Revised Requests

If bids were rejected, suppliers could send revised requests through the portal, initiating the process anew.

Bid Submission

Suppliers submitted bids through the portal, which were then evaluated by the system.

Leveraging an existing custom ServiceNow web application and the TOSCA test suite to test and assist in automating all the above dependent factors enables the team to achieve a seamless and efficient hiring process and empowers the client to manage external resources effectively while focusing on their core business objectives.

Project Outcome

The implementation of automation testing of the hiring process leveraging TOSCA automation testing yielded results that match our client’s requirements.

Efficiency Boost – Filtration time slashed from 10 days to just 2, empowering teams to focus on strategic tasks.
Cost Savings – A 20% reduction in expenses thanks to streamlined processes and better resource allocation.
Transparency and Satisfaction – Supplier satisfaction surged by 30% with improved communication and transparency.
Compliance Confidence – Achieved 100% compliance, mitigating risks and reinforcing stakeholder trust.

Testimonal

“

Hiring has always been a challenge for our organization, but the KMTEQ team was truly exceptional. The streamlined process not only saved us time but also improved transparency and compliance. Working with KMTEQ was a game-changer for us!

– The HR Director (Client).

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