The Challenges
The development of the GPS Purse to Win Dashboard presented several intricate challenges
Introduction
Our client, a prominent player in government and public services and also a Fortune 500 company, is faced with a situation where they are required to streamline their design and organize business processes on how an application will function in the context of Government and Public Sector service to meet the specific requirements.
This case study delves into how KMTEQ’s .NET developers played a vital role in streamlining clients’ business processes, particularly opportunity management, and helped them overcome the project’s challenges.
Objective
The core objective of this project was to develop a centralized dashboard (GPS Purse to Win Dashboard) capable of effortlessly tracking various opportunities and their statuses. By consolidating data from diverse sources, this centralized dashboard aimed to streamline business processes while offering enhanced visibility into opportunities. Ultimately, it sought to provide users with a user-friendly interface for seamless monitoring and management of opportunities.
Data and API Integration Challenges
Integrating data from diverse sources like Gowin IQ, Coupa, and others presented significant hurdles due to varying formats and API requirements. Coordinating API integration with different systems proved daunting, requiring thorough testing to ensure consistent data flow.
Opportunity Management Complexity
Handling numerous opportunity attributes and implementing features for adding, managing bulk opportunities, and tracking field history posed challenges. Designing a flexible data model to accommodate dynamic attribute configurations was crucial yet challenging.
User Interface and Deployment Challenges
Designing a user-friendly interface while ensuring compatibility across devices requires careful consideration. Deployment to multiple environments and managing dependencies, particularly on AWS EC2, demanded meticulous planning and coordination.
Customization and Security Concerns
Meeting diverse organizational needs requires extensive customization capabilities. Ensuring data security and compliance with regulations like GDPR added complexity, necessitating robust security measures and careful implementation.
Overcoming the Challenges
To address the multifaceted challenges encountered during the development of the GPS Purse to Win Dashboard, our team devised a comprehensive approach leveraging .NET technology:
Backend Development with ASP.NET Web API
Our team employed ASP.NET Web API as the core component to provide a robust framework for handling data operations according to RESTful principles, ensuring efficient communication with multiple external systems via APIs.
PostgreSQL Database Management
The team deployed PostgreSQL to serve as the backend database, offering reliability, scalability, and support for complex data structures. Its advanced features, such as the JSONB data type, simplified the management of opportunity data.
Dynamic User Interface with Angular
Angular was employed by the team to create the dynamic and interactive user interface of the dashboard. Its component-based architecture and two-way data binding facilitated the development of reusable UI components.
Customized UI Controls with Kendo UI Angular
The team leveraged Kendo UI Angular in building customized UI controls tailored to the dashboard’s needs. Its extensive collection of pre-built components accelerated UI development while maintaining consistency and usability.
Deployment Automation with Azure DevOps
Our team utilized Azure DevOps to automate the deployment process and manage the CI/CD pipeline, ensuring consistent and reliable deployments across multiple environments. Also, Integrating with AWS EC2 machines enabled rapid iterations and timely delivery of updates to end-users.
Reduction in discrepancies
30%
Reduction in data transmission errors
20%
Decrease in opportunity handling time
20%
Increase in user satisfaction scores
15%
Increase in user adoption rates
20%
Decrease in security incidents
50%
The Result
The GPS Purse to Win Dashboard delivered substantial benefits, supported by tangible metrics
- Efficiency – Data integration improvements led to a 30% reduction in discrepancies, saving an estimated 50 hours per month in data reconciliation efforts.
- API Coordination – Achieving a 25% increase in API compatibility translated to a 20% reduction in data transmission errors and a 15% decrease in API-related support tickets.
- Opportunity Management – The 20% decrease in opportunity handling time resulted in a savings of 10 hours per week, allowing staff to focus on higher-value tasks.
- User Satisfaction – With a 15% increase in user satisfaction scores, user retention rates rose by 10%, contributing to improved user engagement and productivity.
- Customization Flexibility – Increasing customization capabilities by 25% allowed for faster adaptation to evolving user needs and market demands, resulting in a 20% increase in user adoption rates.
- Security and Compliance – Achieving a 50% decrease in security incidents and a 30% increase in compliance rates, this initiative mitigated potential risks and liabilities, safeguarding sensitive data and protecting the organization’s reputation.
Conclusion
The deployment of GPS Purse to Win Dashboard has successfully addressed key challenges in Government and Public Services organizations for the client. Through streamlined data integration, improved API coordination, and enhanced opportunity management, significant gains in operational efficiency have been achieved. Tangible metrics, such as reduced discrepancies and deployment times, highlight the dashboard’s impact. Its flexibility, user-centric design, and robust security measures have also bolstered user satisfaction and ensured regulatory compliance.
Going forward, our team planned an ongoing optimization that will cement its role as a vital tool for informed decision-making in these sectors.